时代光华跨部门沟通技巧

　 跨部门沟通技巧单选题

　正确

　1.跨部门协作困难最关键的是：

　?A?企业的组织方式不同

　?B?没有协作标准

　?C?缺乏沟通

　?D?没有合作

　正确

　2.在实际中，企业最常采用的也是最有效的沟通技巧是：

　?A?实行岗位轮换

　?B?赞美对方

　?C?用道具

　?D?闲聊

　正确

　3.处理抱怨的方法：

　?A?提炼出20%的进行处理

　?B?提炼出80%的进行处理

　?C?提炼出60%的进行处理

　?D?提炼出70%的进行处理

　正确

　4.企业中最直接、最根本的“部门墙”是：

　?A?权力分配

　?B?利益分配

　?C?个体差异

　?D?沟通能力

　正确

　5.不属于因人而异的关键因素的是：

　?A?性格

　?B?固有心理

　?C?价值观

　?D?爱好

　正确

　6.不属于营造良好的沟通氛围技巧的是：

　?A?融洽的题外话

　?B?赞美

　?C?保持距离

　?D?善用道具

　正确

　7.目前跨部门沟通越来越多的一个趋势是：

　?A?电话沟通

　?B?网络沟通

　?C?邮件沟通

　?D?面对面沟通

　正确

　8.跨部门沟通技巧中的改变从谁做起：

　?A?上司

　?B?下属

　?C?第一负责人

　?D?老板

　错误

　9.在跨部门沟通中，是能力重要还是关系重要：

　?A?能力重要

　?B?关系重要

　?C?两者都重要

　?D?两者都不重要

　正确

　10.常用的避免跨部门沟通的短接的方式有：

　?A?点对点的人员的沟通接触

　?B?人盯人的方式

　?C?制度约束的方式

　?D?以上选项都是

　正确

　11.不属于跨部门沟通中的八个不要的是：

　?A?不要嫌麻烦

　?B?不要英雄主义

　?C?不要主动提出

　?D?不要回避问题

　正确

　12.跨部门沟通中的常见词有：

　?A?主动

　?B?推诿

　?C?执行

　?D?以上选项都是

　正确

　13.换位思考是一种：

　?A?意识

　?B?方式

　?C?技巧

　?D?思想

　正确

　14.下列关于跨部门沟通技巧描述错误的是：

　?A?把事情要做得复杂化

　?B?只要觉得哪种方式更好，就大胆地借力使力

　?C?面对面的沟通是一种模式

　?D?到位不错位是要明确该跟谁谈才能有效果

　正确

　15.跨部门中的抱怨：

　?A?40%的抱怨是小事，60%的抱怨是下属对你的提醒

　?B?60%的抱怨是小事，40%的抱怨是下属对你的提醒

　?C?80%的抱怨是小事，20%的抱怨是下属对你的提醒

　?D?20%的抱怨是小事，80%的抱怨是下属对你的提醒

　the same direction of rotation 90 ° or 180 ° for; after each disc rotor when measuring position alignment of the two half coupling constant, should also be in terms of accuracy and consistency. Surface deviation measurement, must in every 180 degrees corresponding to the two radii are equal to each other in order to eliminate errors caused by movement of the rotor. Only a support bearing of the rotor, WA couplings, such as the use of temporary leave the Center, should pay attention to keep the rotor in the measuring process in the center of the bearing oil retaining the nest does not change. Steam oil block, there should be sufficient clearance between the rotor and, in rotors make sure rotor is not on the block or seal oil. At the time of measurement, connections are not allowed between two rotors, each in a free State. Not allowed in case of assembled sleeve, Center work on the toothed coupling. Coupling tool should have adequate stiffness, installation must be secure and reliable. Coupling Center using a dial indicator, the table should be put in prison and avoid touching, to ensure correct measurement. Coupling disc after a week to return to the original position, circumference of dial gauge reading should be able to go back to the original value. When measuring the clearance of end, into the feeler of the gap should not exceed four at a time, when the gap is too large, you can use the gasket with the feeler gauge measurement of gauge blocks or finishing. bearing surface, markup should be in accordance with the mounting support pads, and retest the thickness. Once the lifting cylinder measurement of surface and internal cylinder surface height difference, compared with the original values confirm the location. Internal vertical and horizontal cylinder under state key insertion installation complex measuring cylinder in axial position. Bottom

　the same direction of rotation 90 ° or 180 ° for; after each disc rotor when measuring position alignment of the two half coupling constant, should also be in terms of accuracy and consistency. Surface deviation measurement, must in every 180 degrees corresponding to the two radii are equal to each other in order to eliminate errors caused by movement of the rotor. Only a support bearing of the rotor, WA couplings, such as the use of temporary leave the Center, should pay attention to keep the rotor in the measuring process in the center of the bearing oil retaining the nest does not change. Steam oil block, there should be sufficient clearance between the rotor and, in rotors make sure rotor is not on the block or seal oil. At the time of measurement, connections are not allowed between two rotors, each in a free State. Not allowed in case of assembled sleeve, Center work on the toothed coupling. Coupling tool should have adequate stiffness, installation must be secure and reliable. Coupling Center using a dial indicator, the table should be put in prison and avoid touching, to ensure correct measurement. Coupling disc after a week to return to the original position, circumference of dial gauge reading should be able to go back to the original value. When measuring the clearance of end, into the feeler of the gap should not exceed four at a time, when the gap is too large, you can use the gasket with the feeler gauge measurement of gauge blocks or finishing. bearing surface, markup should be in accordance with the mounting support pads, and retest the thickness. Once the lifting cylinder measurement of surface and internal cylinder surface height difference, compared with the original values confirm the location. Internal vertical and horizontal cylinder under state key insertion installation complex measuring cylinder in axial position. Bottom

　the same direction of rotation 90 ° or 180 ° for; after each disc rotor when measuring position alignment of the two half coupling constant, should also be in terms of accuracy and consistency. Surface deviation measurement, must in every 180 degrees corresponding to the two radii are equal to each other in order to eliminate errors caused by movement of the rotor. Only a support bearing of the rotor, WA couplings, such as the use of temporary leave the Center, should pay attention to keep the rotor in the measuring process in the center of the bearing oil retaining the nest does not change. Steam oil block, there should be sufficient clearance between the rotor and, in rotors make sure rotor is not on the block or seal oil. At the time of measurement, connections are not allowed between two rotors, each in a free State. Not allowed in case of assembled sleeve, Center work on the toothed coupling. Coupling tool should have adequate stiffness, installation must be secure and reliable. Coupling Center using a dial indicator, the table should be put in prison and avoid touching, to ensure correct measurement. Coupling disc after a week to return to the original position, circumference of dial gauge reading should be able to go back to the original value. When measuring the clearance of end, into the feeler of the gap should not exceed four at a time, when the gap is too large, you can use the gasket with the feeler gauge measurement of gauge blocks or finishing. bearing surface, markup should be in accordance with the mounting support pads, and retest the thickness. Once the lifting cylinder measurement of surface and internal cylinder surface height difference, compared with the original values confirm the location. Internal vertical and horizontal cylinder under state key insertion installation complex measuring cylinder in axial position. Bottom