跨部门沟通技巧及答案

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　单选题

　正确

　1.跨部门协作困难最关键的是：

　?A?企业的组织方式不同

　?B?没有协作标准

　?C?缺乏沟通

　?D?没有合作

　正确

　2.在实际中，企业最常采用的也是最有效的沟通技巧是：

　?A?实行岗位轮换

　?B?赞美对方

　?C?用道具

　?D?闲聊

　正确

　3.处理抱怨的方法：

　?A?提炼出20%的进行处理

　?B?提炼出80%的进行处理

　?C?提炼出60%的进行处理

　?D?提炼出70%的进行处理

　正确

　4.不属于因人而异的关键因素的是：

　?A?性格

　?B?固有心理

　?C?价值观

　?D?爱好

　正确

　5.不属于营造良好的沟通氛围技巧的是：

　?A?融洽的题外话

　?B?赞美

　?C?保持距离

　?D?善用道具

　正确

　6.面对多难问题，在寻找最佳答案过程中最关键的一招是：

　?A?明确自己是否有发言权

　?B?站在专业的角度

　?C?顾全大局

　?D?团队合作

　正确

　7.目前跨部门沟通越来越多的一个趋势是：

　?A?电话沟通

　?B?网络沟通

　?C?邮件沟通

　?D?面对面沟通

　正确

　8.跨部门沟通技巧中的改变从谁做起：

　?A?上司

　?B?下属

　?C?第一负责人

　?D?老板

　错误

　9.在跨部门沟通中，是能力重要还是关系重要：

　?A?能力重要

　?B?关系重要

　?C?两者都重要

　?D?两者都不重要

　正确

　10.在跨部门沟通中，是自己的能力重要还是对其他部门的了解重要：

　?A?自己的能力

　?B?对其他部门的了解

　?C?两者都重要

　?D?两者都不重要

　正确

　11.目前，解决跨部门沟通问题非常有效的一种方式是：

　?A?将变化做成计划

　?B?建立有效的投诉机制

　?C?给自己定规则

　?D?树立共同的团队目标

　正确

　12.常用的避免跨部门沟通的短接的方式有：

　?A?点对点的人员的沟通接触

　?B?人盯人的方式

　?C?制度约束的方式

　?D?以上选项都是

　正确

　13.不属于跨部门沟通中的八个不要的是：

　?A?不要嫌麻烦

　?B?不要英雄主义

　?C?不要主动提出

　?D?不要回避问题

　正确

　14.换位思考是一种：

　?A?意识

　?B?方式

　?C?技巧

　?D?思想

　正确

　15.下列关于跨部门沟通技巧描述错误的是：

　?A?把事情要做得复杂化

　?B?只要觉得哪种方式更好，就大胆地借力使力

　?C?面对面的沟通是一种模式

　?D?到位不错位是要明确该跟谁谈才能有效果

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　appearance of the weld appearance quality technical requirements of the project must not have a molten metal stream does not melt the base metal to weld, weld seam and heat-affected zone surface must not have cracks, pores, defects such as crater and ash, surface smoothing, weld and base metal should be evenly smooth transition. Width 2-3 mm from the edge of weld Groove. Surface reinforcement should be less than or equal to 1 + 0.2 times the slope edge width, and should not be greater than 4 mm. Depth of undercut should be less than or equal to 0.5 mm, total length of the welds on both sides undercut not exceed 10% of the weld length, and long continuous should not be greater than 100 mm. Wrong side should be less than or at 0.2T, and should not be greater than 2 mm (wall thickness mm t) incomplete or not allow 7.5 7.5.1 installation quality process standards of the electrical enclosure Cabinet surface is clean, neat, no significant phenomenon of convex, close to nature, close the door. 7.5.2 Cabinet Cabinet face paints no paint, returned to rusted, consistent color. 7.5.3 uniform indirect gap from top to bottom, slot width <1.5mm 7.5.4 adjacent Cabinet surface roughness is 0. 7.5.5 the cabinets firmly fixed, crafts beautiful. 7.5.6 Cabinet surface gauge, switch cabinet mark clear, neat, firm paste. 7.5.7 Terminal row of neat, is reliable, the appearance is clean and not damaged. 7.5.8 cables neat and clean, solid binding, binding process in appearance. 7.5.9 the first cable production firm, crafts beautiful, clear signage does not fade. 7.5.10 fireproof plugging tight, no cracks and pores. 7.6 7.6.1 of the standard electrical wiring quality technology cable a, the multi-core wire bunch arrangement should be parallel to each other, horizontal wire harness or wire should be perpendicular to the longitudinal multi-core wire bunch. The distance between the wire harness and wire harness symmetry, and as close as possible. B-core wiring harness into round, multi-core wire bunch used g wire binding, fastening

　appearance of the weld appearance quality technical requirements of the project must not have a molten metal stream does not melt the base metal to weld, weld seam and heat-affected zone surface must not have cracks, pores, defects such as crater and ash, surface smoothing, weld and base metal should be evenly smooth transition. Width 2-3 mm from the edge of weld Groove. Surface reinforcement should be less than or equal to 1 + 0.2 times the slope edge width, and should not be greater than 4 mm. Depth of undercut should be less than or equal to 0.5 mm, total length of the welds on both sides undercut not exceed 10% of the weld length, and long continuous should not be greater than 100 mm. Wrong side should be less than or at 0.2T, and should not be greater than 2 mm (wall thickness mm t) incomplete or not allow 7.5 7.5.1 installation quality process standards of the electrical enclosure Cabinet surface is clean, neat, no significant phenomenon of convex, close to nature, close the door. 7.5.2 Cabinet Cabinet face paints no paint, returned to rusted, consistent color. 7.5.3 uniform indirect gap from top to bottom, slot width <1.5mm 7.5.4 adjacent Cabinet surface roughness is 0. 7.5.5 the cabinets firmly fixed, crafts beautiful. 7.5.6 Cabinet surface gauge, switch cabinet mark clear, neat, firm paste. 7.5.7 Terminal row of neat, is reliable, the appearance is clean and not damaged. 7.5.8 cables neat and clean, solid binding, binding process in appearance. 7.5.9 the first cable production firm, crafts beautiful, clear signage does not fade. 7.5.10 fireproof plugging tight, no cracks and pores. 7.6 7.6.1 of the standard electrical wiring quality technology cable a, the multi-core wire bunch arrangement should be parallel to each other, horizontal wire harness or wire should be perpendicular to the longitudinal multi-core wire bunch. The distance between the wire harness and wire harness symmetry, and as close as possible. B-core wiring harness into round, multi-core wire bunch used g wire binding, fastening