l项目满意度调查问卷

　 Project Number:项目编号Name of Client:客户名称Address of Works:项目地址Project Title:项目名称Project End Date:项目完工日期For the Attention of:致：Relationship to Project (Please circle):Client Project ManagerArchitect/Designer项目中担任的工作（请打勾） 客户 项目经理 建筑师/设计师×× Value Your Opinions×× 重视您的看法At ××, the quality of our service is defined by our customers. Customer satisfaction is of paramount importance and therefore is at the forefront of our Company’s agenda to not only meet but to surpass your expectations.×× 一直遵从服务质量由客户来决定的原则。正是由于客户满意度的这种至关重要性，从而公司客户准则是不仅是要满足客户的需求而且要超过客户的期望。We are continually assessing ways in which to improve upon our current level of service.我们一直都在努力不懈进行改善以提高我们目前的服务水平。×× believes in a proactive approach towards our customers and therefore your answers will provide a vital component in allowing us to focus even further on your company’s individual requirements and reinforce your business needs.×× 相信这种前瞻性的途径将有助于我们的客户发展，因为您们的回答将为我们致力于贵司个性化的服务和巩固贵司的商业需求提供至关重要的依据。Accordingly, the information will be relayed to the Project Team and will aid ×× in the long term development of its staff and enhance our relationship with your company. 因此，相关信息将被传播到整个项目部门，这将有利于×× 所有员工的长期发展并将会加强和贵司的关系。We would greatly appreciate the swift completion and return of this questionnaire and request your frank evaluation and comments regarding the project.对于您对项目诚恳坦白的评价和意见，我们表示衷心的感谢!Thank you for your time and co-operation.感谢您的支持与合作！Our Selection Please circle the option that reflected your choice:选择××的理由，请根据您的意见在相应的位置上打勾.Profile公司介绍Reputation声誉*Recommendation推荐Relationship合作关系Cost价格*Other其它* Please specify请列出Our Overall Performance Please circle the score and answers that most accurately reflect your views:综合表现，请在最贴近您意见的分数和答案的位置上打勾← Dissatisfied Satisfied → 不满意 满意How satisfied were you with the overall service you received?您对接收的综合服务的评价是怎样的？12345678910Would you use ×× again?您将再次选择××吗？No不会Possibly可能Yes会Additional Comments:其它评价How do we compare with our competitors?相比于同行公司，我们如何？Worse较差Same一样Better较好Additional Comments:其它评价 Our Detailed Performance Please circle the score which accurately reflects your view:单项表现，请在最贴近您意见的分数和答案的位置上打勾：General← Least Most → 最少 最多Our proposal documents and presentation投标文件和陈述Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Understanding your business needsand priorities 明白贵司工作的商业需求和轻重缓急Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Teamwork with the other professionals与其它专业人员的合作Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Assuming responsibility for the project项目的责任承担表现Satisfaction满意度N/A12345678910Importance重要性N/A12345678910During the Project项目进行中Contribution to design management设计工作的管理Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Trade knowledge and expertise of our project team专业的知识和技能Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Our Health and Safety performance健康和安全的管理Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Our Environmental performance周围环境的管理Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Detailed project reporting详细的项目报告Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Financial reporting, advice and cost change communication关于财务，建议以及造价变更的沟通Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Project Completion项目完工Quality of the finished product完工质量Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Handover on time and speed of delivery移交是否准时及时Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Delivery on time of Operation and Maintenance Manuals操作和维护手册提交是否准时Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Quality of Operation and Maintenance Manuals操作和维护手册的质量Satisfaction满意度N/A12345678910Importance重要性N/A12345678910Value for money provided价格和质量的对比度Satisfaction满意度N/A12345678910Importance重要性N/A12345678910At the handover date what was the extent of defects on the finished project? Please circle one score:交接时，已完成项目的缺陷程度？请选择一类：12345678910Totally defective缺陷十分严重Major defects causing major impact on users严重缺陷，影响使用 Some defects causing some impact on users一些缺陷，有些影响使用Few defects causing no significant impact on users少许缺陷，不影响使用VirtuallyDefectFree没有实质的缺陷DefectFree没有任何缺陷Our Opportunities for Improvement and Your Comments我们改进的机会和您的评论If you have any ideas or suggestions on how we could have improved the service you received or any comments or commendations then please detail below:如果您对于接收到服务有任何改进和意见和想法，或是任何的见解或是赞扬，请您详细列出：Signed: Date: 签名 日期Name:Company:名字 公司名称×× would like to thank you for taking the time to complete this questionnaire.Your answers, views and comments are greatly appreciated.×× 深表感谢占用您的时间填写这张问卷，包括您回答和意见。Signed: Date:签名 日期Name:Country Director:××名字 总经理Would you like further feedback on the results of the questionnaire? YesNo您将会对问卷结果有进一步的反馈吗？ 会 不For Internal Use Only:仅供内部填写Overall Project Review by Country Director: CD对项目的整体评价：Proposed Corrective Actions (CA) to be taken (where required):如有需要，请提出整改措施CA Taken by:CA Completion Date:整改执行人整改完成日期CA Reviewed by:CA Signed Off by:整改检查人 整改关闭签字确认大成乡村图书馆http://DCRL.3U3U.INFOhttp://DCRL.3U3U.INFO急需各类图书杂志，闲置资源也有大用处！大成乡村图书馆http://DCRL.3U3U.INFOhttp://DCRL.3U3U.INFO急需各类图书杂志，闲置资源也有大用处！Page 2 of 3大成乡村图书馆http://DCRL.3U3U.INFOhttp://DCRL.3U3U.INFO急需各类图书杂志，闲置资源也有大用处！